Terms & Conditions

landSKapes engineering is a landscaping business based in Coatbridge, North Lanarkshire, serving the Central Belt of Scotland. Contact us at landskapes.eng@gmail.com or 07955 242867.

These terms cover use of our website and the basis on which we handle enquiries and agree landscaping work. They do not turn a website enquiry into a booking. Before you enter a service contract, we will supply the relevant trader details, including a geographical contact address, the scope of work, price and applicable cancellation information in writing.

The quote form prepares a WhatsApp message. Your enquiry reaches us only when you send the message in WhatsApp. Selecting photographs on this website does not upload or send them; attach them yourself in the conversation.

An enquiry, site discussion or estimate does not commit you to a purchase or reserve a start date. A quotation sets out the proposed work, materials, price, any exclusions and any period for which it is valid. An estimate is an indication, not a fixed price, and will be identified as such.

Please provide accurate information about the site, dimensions, access and work required. A site inspection may be needed before we can give a final quotation.

A service contract is formed when you accept our written quotation and we confirm the booking in writing. Your accepted quotation and any mutually agreed written amendments form part of that agreement. Mandatory consumer rights apply regardless of the wording of any document.

Extra work, different materials or changes to the agreed design must be agreed in writing, including any effect on the price and timetable, before the changed work proceeds. If unexpected ground conditions or hidden services are discovered, we will explain the issue and agree a way forward rather than automatically charge for additional work.

Prices are quoted in pounds sterling. The written quotation will state the total payable, including any applicable VAT and other charges, and the payment schedule. No deposit percentage, cancellation fee or payment deadline is imposed merely by using this website.

Any deposit, staged payments and final balance must be stated and agreed before booking. Payment should be made using the details on the quotation or invoice. If payment details change, confirm them with us using 07955 242867 before transferring money.

If you dispute an invoice or have a concern about the work, contact us promptly so we can investigate. Nothing here removes your right to seek an appropriate remedy under consumer law.

Please arrange the access agreed for the job and tell us about known underground pipes, cables, drainage, boundary issues and other hazards. Keep children and pets away from the working area and follow reasonable safety advice.

Before work begins, we will agree responsibility for permissions, planning or building approvals, access arrangements, water or electricity where needed, and waste removal. You must have authority to commission work on the property. We will not ask you to waive statutory safety duties or accept responsibility for our negligence.

Start and completion dates will be agreed for each project. Landscaping can be affected by severe weather, ground conditions, material availability and safe setting times for concrete or mortar. We will notify you of significant delays and discuss a revised timetable.

Natural stone and timber can vary in colour, texture and grain. Photographs and samples illustrate the appearance but cannot guarantee an identical natural finish. Material substitutions require your agreement. We remain responsible for meeting the agreed specification and supplying work with reasonable care and skill.

If you are a consumer and enter into a qualifying distance contract, such as by phone or online, or an off-premises contract, such as at your home, you normally have 14 days from the day after the service contract is made to cancel without giving a reason. Where the law requires cancellation information and it has not been provided, that period may be extended. The correct information will be supplied with your contract.

To cancel, email landskapes.eng@gmail.com, message us on WhatsApp, or call 07955 242867, clearly stating that you want to cancel and identifying the job. No particular wording is required. Include your name, project address and the date you agreed the work so we can identify your contract. Where required, a model cancellation form will also be supplied with your contract; using that form is optional.

If you want work to start during the cooling-off period, we must obtain your express request, on a durable medium where required, before starting. If you then cancel, a proportionate charge for services actually supplied may be payable only where the legal requirements have been met. You lose the cancellation right for a fully performed service only after your express consent to early performance and acknowledgement that the right will be lost on full completion.

Where a statutory cancellation refund is due, it will be made within 14 days of us being informed of your decision, subject to any lawful deduction. Outside the statutory cooling-off period, any cancellation charge must have been fairly agreed, reflect actual net losses and take account of savings or mitigation; deposits are not automatically non-refundable. If we cancel and no work has been supplied, advance payments for that work will be refunded.

We will carry out the agreed services with reasonable care and skill. Goods supplied must meet applicable statutory standards. Aftercare depends on the materials installed, and we will explain relevant care and setting requirements.

If something is wrong, contact us with the job details and photographs where useful. Give us a reasonable opportunity to inspect and discuss a remedy. Your statutory rights, including repeat performance or an appropriate price reduction where applicable, are not affected. Any additional guarantee must be expressly stated in your written agreement; this website does not promise a fixed guarantee period.

We are responsible for foreseeable loss or damage caused by our breach of contract or failure to use reasonable care and skill. Nothing in these terms excludes or restricts liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any liability that cannot lawfully be excluded.

These terms do not remove or limit your rights under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013 or other applicable consumer law.

Website photographs show examples of work, not a promise that every site can achieve the same result or price. Content is provided for general information and does not replace a site-specific design, quotation or professional assessment.

You may view and share links to the website for personal purposes. Do not reuse our photographs or branding commercially without permission, misuse the website or submit unlawful material. External services, including WhatsApp and social platforms, have their own terms and privacy notices.

Our Privacy Policy explains how personal information is handled. Reading these terms is not consent to marketing or optional cookies.

Send complaints to landskapes.eng@gmail.com or call 07955 242867, with your name, project location and what you would like us to put right. We will consider the complaint and discuss a resolution. You can also obtain independent consumer advice from Advice Direct Scotland at consumeradvice.scot.

Scots law applies to these terms. Nothing prevents a consumer from relying on mandatory protections or bringing proceedings in the courts available to them under applicable law.

We may update website terms from time to time. The date at the top identifies this version. Updates do not retrospectively change an existing service contract without agreement.